Terms of Service

Last updated: 14 October 2026

These Terms of Service ("Terms") govern your access to and use of the website, products and services operated by [Company Name] ("we", "us", "our"). By accessing our website, creating an account, or placing an order, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Age Restriction

Our products contain nicotine and are intended only for adults of legal smoking age. In the European Union and the United Kingdom this means you must be at least 18 years old (or older where local law requires). By placing an order you confirm that:

you are at least 18 years old (or the minimum legal age in your jurisdiction);
you are not purchasing on behalf of a minor;
you will not resell our products to minors.

We may request proof of age at any time and may cancel and refund any order where age verification cannot be satisfied. We reserve the right to refuse service to anyone at our sole discretion.

2. Eligibility and Account

You agree to provide accurate, current and complete information when creating an account or placing an order, and to keep such information up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at [Email] if you suspect any unauthorised use.

3. Products and Availability

All product descriptions, images, specifications (including puff-count, battery, coil and flavour information) are provided for general guidance and may be updated without notice. Product availability is subject to change and stock levels. If an item you ordered becomes unavailable, we will contact you and offer an alternative or a full refund.

4. Orders and Acceptance

Placing an order constitutes an offer to purchase. A contract is formed only when we confirm dispatch of your order by email. We reserve the right to refuse or cancel any order, including where:

the product is out of stock or incorrectly priced;
we cannot verify your age or shipping address;
we suspect fraud, abuse or breach of these Terms.

If we cancel an order, any payment received will be refunded in full.

5. Prices, Taxes and Payment

All prices are displayed in euro and include EU VAT, unless stated otherwise. Because we only ship within the European Union, no customs duties or import taxes apply. We reserve the right to change prices at any time before an order is confirmed. Payment must be made in full at the time of ordering using the payment methods available at checkout. Any payment processing is handled by third-party providers subject to their own terms.

6. Shipping and Risk

Shipping timelines, costs and delivery terms are set out in our Shipping Policy, which forms part of these Terms. Risk in the goods passes to you upon delivery. Title passes upon receipt of full payment.

7. Returns and Refunds

Returns, order cancellations and refunds are governed by our Refund & Return Policy, which forms part of these Terms.

8. Acceptable Use

You agree not to:

use our website for any unlawful purpose or in breach of applicable regulations;
purchase products for resale to minors or in violation of local tobacco/vaping laws;
interfere with, damage or disrupt our website or its security features;
copy, scrape, reproduce or republish our content without written permission.

9. Intellectual Property

All content on this website, including text, graphics, logos, product imagery and software, is owned by or licensed to [Company Name] and is protected by applicable intellectual property laws. Brand names and trademarks of third parties remain the property of their respective owners and are used for identification purposes only.

10. Limitation of Liability

To the maximum extent permitted by law, [Company Name] shall not be liable for any indirect, incidental, special or consequential damages, or for any loss of profits, data or goodwill, arising from your use of our website or products. Nothing in these Terms excludes or limits liability that cannot be excluded by law, including liability for death or personal injury caused by our negligence, or for fraud. Our total liability for any claim shall not exceed the amount you paid for the products giving rise to the claim.

11. Product Use and Health Warning

Nicotine is a highly addictive substance. Our products are not smoking-cessation devices and are not intended for use by non-smokers, pregnant or breastfeeding women, or persons with certain medical conditions. Keep all products away from children and pets. Use strictly in accordance with the manufacturer's instructions and applicable local laws.

12. Governing Law and Disputes

These Terms are governed by the laws of [Governing Law / Country]. Any dispute shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction / City, Country], without prejudice to any mandatory consumer-protection rights you may have under the law of your country of residence. Consumers in the EU may also use the European Commission's Online Dispute Resolution platform.

13. Changes to These Terms

We may update these Terms from time to time. The revised version will be posted on this page with an updated "Last updated" date. Continued use of our website after changes take effect constitutes acceptance of the revised Terms.

14. Contact

Questions about these Terms? Contact us at:

[Company Name]
[Address]
Email: [Email]
Phone: [Phone]
Company registration / VAT no.: [Registration Number]