Shipping Policy

Last updated: 14 October 2026

This Shipping Policy explains how [Company Name] processes, ships and delivers orders. It forms part of our Terms of Service.

1. Order Processing Time

Orders are processed and prepared for dispatch within 1–3 business days of payment confirmation (excluding weekends and public holidays). Orders placed after the daily cut-off time, or on weekends and holidays, will be processed on the next business day. During peak periods or promotional events, processing may take slightly longer. All orders are dispatched from our warehouse within the European Union.

2. Shipping Methods and Delivery Estimates

We offer tracked shipping. Estimated delivery time after dispatch is:

Within the European Union: 2–5 business days

These are estimates only and not guaranteed delivery dates. Delays may occur due to carrier issues, weather or other events beyond our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on destination, order weight and the shipping method selected. Any available free-shipping threshold will be displayed at checkout or on our promotions page. Shipping charges are non-refundable except where an item is faulty or incorrectly shipped.

4. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number (where available). You can use this to monitor your parcel's progress. If tracking is not updated within a reasonable time, please contact us at [Email].

5. Customs, Duties and Taxes

All orders are shipped from our warehouse within the European Union. The price you see at checkout includes EU VAT. Because every shipment remains inside the EU, no customs duties or import taxes apply.

6. Age Verification on Delivery

Because our products are age-restricted, some carriers may require the recipient to be present and to provide proof of age at delivery. If an adult cannot be reached or age cannot be verified, the parcel may be returned to us, and additional costs or a restocking requirement may apply.

7. Incorrect or Incomplete Addresses

Please ensure your delivery address and contact details are accurate and complete at checkout. We are not responsible for parcels delivered to an incorrect address provided by you, or for parcels returned as undeliverable. If a parcel is returned due to an incorrect address or failed delivery, reshipping costs will be your responsibility.

8. Lost or Damaged Parcels

If your parcel is lost or arrives damaged, contact us within 7 days of the expected delivery date at [Email]. We will investigate with the carrier and, where appropriate, arrange a replacement or refund in line with our Refund & Return Policy.

9. Shipping Area

We currently deliver to European Union member states only. Orders with a non-EU shipping address cannot be accepted and will be cancelled and refunded. Available destinations may be further restricted by local product or shipping regulations; any applicable restrictions will be shown at checkout.

10. Contact

For shipping enquiries:

[Company Name]
[Address]
Email: [Email]
Phone: [Phone]